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A woman accidentally said, 'Love you!' to an important client. His response was perfect.
Some people have a hard time saying, "I love you," even when they feel it, but for others, telling their friends and family that they love them is just second nature. Every time your loved one leaves the house, you say, "Bye, love you!" Before hopping into bed at night, you say, "G'nite, love you!" Just before getting off a call with them, it's "Talk to you later, love you!"That sweet, ingrained habit is all well and good until it spills over into your work life, especially when you're talking to an important client, where the boundaries of professional conduct are particularly important to uphold. (You can feel the cringe coming, can't you?)A woman shared an oh-so-human story about absent-mindedly telling a client she loved him, and his thoughtful response to it got people cheering. "Accidentally said 'Love you!' at the end of a call with an important client yesterday," wrote a Reddit user. "I heard him giggle as I hung up, and I was mortified. Today, I saw he emailed me this:"
from MadeMeSmile
The email began, "Hey—Just wanted to say that I didn't mean to laugh at you when you accidentally signed off on our call with a 'love you.' I just found it funny because I've definitely done that before, and I know it happens."Okay, phew, he understood that the laughing was mortifying and he wasn't bothered by the "love you." But then he added the absolute best thing he could have said about the situation:"I'm glad you have enough love in your life that that response comes naturally. If anything, you should be proud of that. :)"Then he mercifully resumed their professional conversation. "Have a great weekend! We'll follow up about my call with Chris on Wednesday, as discussed." It's hard to come back from telling a client "Love you!"Photo credit: Canva He didn't just ignore the elephant in the room and let it hang over her like an awkward cloud. He put her at ease, letting her know he's done it before and it happens and is no big deal. But then he took it a step further, adding a deeper human layer to the moment by acknowledging the fact that the words flowing so automatically and easily for her meant she was surrounded by love.The client's emotional intelligence and thoughtful response warmed people's hearts."What a great and respectful response. He is completely right, it’s such a beautiful thing to have that much love in your life that it comes out naturally.""You work with good people.""Honestly, this made my day