www.inspiremore.com
Costco Is Making A Major Operations Change
Now more than ever, retailers must fight for the customer’s dollar. In a downturn economy, people want the biggest bang for their buck and will spend extra time to shop competitively. Costco understands this and wants to make the shopping experience better. The company announced Costco Executive Members will have new benefits beginning at the end of June. USA Today confirmed that Costco emailed executive members announcing the latest perks. Beginning June 30, the club will open exclusively to the highest members at 9 a.m. Executive members will also earn a $10 monthly credit for orders of $150 placed through the company’s “Same-Day” service or Instacart.
View this post on Instagram A post shared by Costco (@costco)
Costco Executive Members Already Have Some Perks
The earlier shopping hour and $10 credit will be added to the perks currently available to Costco Executive Members. These customers already receive a 2% cash back reward on qualified purchases and discounts on Costco services.
While the news of extended store hours sounded like a great idea to customers, Costco employees doesn’t love the new Executive Member perks. Many took to a Reddit thread to air their frustration.
“Corporate announcing this with 3 weeks notice, while in the middle of a hiring freeze, AND severely cutting hours? Costco is not the same company it once was,” someone wrote. “Non executive members are just going to bully themselves in and we will be told to do more with less, as we have been.”
Another Costco employee doesn’t think the new plan for executive members will work.
“Concessions are going to have to be made. I already drop light on Saturdays when we open at 9:15 then make up the difference on Sunday,” they said. “But I’m also super OCD about blocking down my department. I can get the stocking done, but it ain’t gonna be pretty!”
The news of the Executive Membership changes made this Costco customer sad for employees.
“As a regular at Costco this is sad to hear. It should be so obvious if they are going to offer additional service to customers they will need to hire more employees and compensate them appropriately. Friends that were Costco employees used to tell me they enjoyed the job. Happy employees means good customer service and return customers,” they wrote. “Unhappy employees will result in quick turnover of workers, less desirable employees, and eventually loss of customers. Costco please treat your employees right and it will help your bottom line.”
This story’s featured image is by Andy.LIU via Shutterstock.
The post Costco Is Making A Major Operations Change appeared first on InspireMore.