Customer service is a tough business. No matter what industry you’re in, there’s always a possibility that you’ll end up with someone on the other end of the line yelling at you because something went wrong. Now, it looks like Japanese tech giant SoftBank is trying to do something about it by using emotion-canceling AI to help temper screaming customers who call into its call centers. According to reports, the system uses AI-powered voice-altering technology to transform even the angriest of callers into calmer tones, allowing customer service specialists to help them without being berated by loud screams. As someone who spent a good few years working in a call center, this kind of functionality has been sorely needed for a long time. Unfortunately, the tech only works in Japanese right now. But SoftBank says it is working to develop it further and possibly expand it from there. The emotion-canceling AI works in two different stages. First, it uses AI voice processing to identify the caller and analyze the various characteristics of their speech. From there, the AI uses acoustic features to help create a calmer and more natural tone for the angry voices. Image source: whyframeshot / Adobe SoftBank says it doesn’t actually change the caller’s words; it just modifies the intonation, making it less aggressive. So, you might still get cussed out, but at least it won’t be as loud. It also doesn’t completely remove all traces of anger, as the operators still need to be able to understand the full situation and respond accordingly, the company says. Still, it’s a noticeable difference and is all meant to help protect the mental and emotional health of the employees on the other end of the calls. Angry calls increase stress levels in call centers and lead to discontent throughout the industry. Further, the emotion-canceling AI should hopefully help cut down on harassment of call center employees by cutting down on unnecessarily angry customers, too. The overall goal, SoftBank says, is to foster a more positive environment for its workers, as well as to foster positive interactions with its customers. It’s unclear when or if the software will be available on a wider level or how much it will cost. It is certainly an interesting way for AI to be used, though, and could provide other out-the-box ideas for researchers in the future. Don't Miss: SpaceX will attempt to catch Starship after its fifth launch The post Tech giant SoftBank built emotion-canceling AI for its employees appeared first on BGR. Today's Top Deals Best Apple deals for June 2024 Father’s Day deals: $20 Amazon credit, ASUS gaming laptops, Braun shavers, $160 off DJI Mini 3 drone, more 44 best cheap Apple deals under $100 Today’s deals: $20 Amazon credit, $79 AirPods, $20 Echo Pop, $899 M3 MacBook Air, $289 iScooter, more

The lush Amazon rainforest, a sprawling and dense expanse of biodiversity, is not only a haven for a multitude of flora and fauna but also a fertile breeding ground of diverse myths and legends. Among the most fascinating and enigmatic figures in Amazonian folklore are the Yacuruna, mysterious water beings whose presence is widespread in the oral traditions of indigenous cultures throughout the region.  The Yacuruna, whose name translates to "water people" in Quechua, are often depicted as powerful, enigmatic, and sometimes malevolent spirits that inhabit the depths of the Amazonian rivers and lakes. Many say that those who choose to traverse the remote landscapes of this region, need to always be careful about the Yacuruna. Because those who meet them are often never seen again.  Read moreSection: NewsMysterious PhenomenaMyths & LegendsAmericasRead Later 

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